I had an issue with the Comp-Tac holster I bought a view months back. I had only had it about 2 months when it broke and although I was a bit disappointed because it had less than 10hrs of actual use, I figured it would be an easy fix.
Here was the problem with the holster:
And here was the even bigger problem:
words in italics added later
Me - Tue, Apr 3, 2007 at 5:42 PM
To: info@comp-tac.com
I recently purchased the C-T.A.C. for the XD-40/45 4" from you. I am disappointed to say that it has broke. I have attached a photo to show how.
(Photo above was the one I sent)
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info <comp-tac@sbcglobal.net> Wed, Apr 4, 2007 at 9:55 AM
Reply-To: info <sales@comp-tac.com>
To: Me
Hello,
Please send it back to us so we can repair it. I am sorry for the inconvenience, J.B.
Comp-Tac Victory Gear
PO Box 1809
Spring, TX 77383
(281) 209-3040
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I sent the holster out on the 4th, overnight.
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Me - Sat, Apr 14, 2007 at 1:14 PM
To: info <sales@comp-tac.com>
I sent the holster your way ten days ago with overnight delivery and I am just checking to see if you have received the holster.
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info <comp-tac@sbcglobal.net> Mon, Apr 16, 2007 at 12:38 PM
Reply-To: info <sales@comp-tac.com>
To: Me
Hello:
We received it!
Thanks,
Tammy
Comp-Tac Victory Gear
PO Box 1809
Spring, TX 77383
(281) 209-3040
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Me - Thu, May 3, 2007 at 9:55 PM
To: info <sales@comp-tac.com>
It has been a couple weeks (actually nearly a month) since i sent the holster back for repair. When should I expect to have it returned?
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Me - Mon, May 7, 2007 at 6:41 PM
To: info <sales@comp-tac.com>
Tammy or J.B.
I haven't heard back from anyone yet and was checking in once more to see the status of my holster. If you have not put it in the mail already, please refund the value and I will purchase a holster from a company with better customer service.
Thanks
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I got the repaired holster back on May 20th, but never got any response from Comp-Tac.